Terms Of Service

Click’s Journey Services Terms

Last Updated: October 2025

PLEASE READ THESE TERMS OF SERVICE CAREFULLY.
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client,” “User,” or “You”) and Clicks Journey LLC, a California limited liability company (“Clicks Journey,” “We,” “Us,” or “Our”). By accessing or using any Clicks Journey websites, software, or services (collectively, the “Services”), you agree to be bound by these Terms and all applicable laws and regulations.

If you do not agree to these Terms, do not access or use the Services.

1. DEFINITIONS

• “Services” include, but are not limited to, Clicks Journey’s software platform (“Clicks Journey AI”), consulting, implementation, automation setup, website development, CRM configuration, social media management, GEO optimization, or any other related services provided by Clicks Journey LLC.
• “Client” or “User” means any individual or business entity that accesses or engages Clicks Journey LLC for the provision of Services.
• “Deliverables” refer to any digital or physical work product, report, document, configuration, or creative output produced under these Terms or a related proposal, statement of work, or engagement.

2. ACCEPTANCE OF TERMS

By using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any applicable proposal, service order, or statement of work (“SOW”) issued by Clicks Journey. These Terms supersede any previous or inconsistent agreements unless expressly stated otherwise in writing.

3. SERVICES PROVIDED

Clicks Journey provides a combination of software access and professional services, which may include:

• Software & SaaS Access – Access to Clicks Journey AI and related automation, analytics, and communication tools.
• Consulting Services – Strategic business, automation, workflow, and marketing consulting.
• Implementation Services – Website development, CRM setup, integration, and technical configuration.
• Social Media Management – Content scheduling, engagement analysis, and strategy optimization.
• GEO Optimization Services – Analytical, SEO, and visibility audits designed to improve online performance.

Clicks Journey may modify, suspend, or discontinue any portion of the Services at any time without notice.

4. PAYMENT TERMS

Unless otherwise agreed in writing, all fees are due upon invoicing or in accordance with the applicable SOW.

• All payments are non-refundable.
• Deposits, retainers, setup fees, or prepaid amounts are non-refundable and non-transferable.
• Failure to make timely payment may result in suspension or termination of Services.
• Client remains responsible for all fees incurred up to the date of suspension or termination.

5. NO GUARANTEE OF RESULTS

Client acknowledges that Clicks Journey does not guarantee any specific results, outcomes, or business improvements. Services are provided on a best-efforts basis, and all performance metrics, traffic, conversions, or rankings are influenced by multiple external factors outside Clicks Journey’s control.

6. CLIENT RESPONSIBILITIES

Client shall:

• Provide all necessary access credentials, materials, approvals, and cooperation required for the performance of Services.
• Ensure the accuracy of all information provided.
• Acknowledge that delays caused by Client’s inaction or incomplete information may extend delivery timelines or suspend Services without liability to Clicks Journey.

7. INTELLECTUAL PROPERTY

Unless otherwise specified in writing:

• Clicks Journey retains all ownership rights to its proprietary software, tools, templates, frameworks, and methodologies used in performing Services.
• Upon full payment, Client receives a limited, non-exclusive, non-transferable license to use deliverables produced specifically for Client’s business.
• Clicks Journey retains the right to display non-confidential deliverables, screenshots, or case study results in its marketing materials or portfolio unless prohibited in writing by Client.

8. CONFIDENTIALITY

Each party agrees to protect the other’s confidential information from unauthorized use or disclosure. Confidential information includes, but is not limited to, business strategies, trade secrets, account credentials, and proprietary data.

These obligations shall survive the termination of Services.

9. INDEMNIFICATION

Client shall indemnify, defend, and hold harmless Clicks Journey LLC, its members, officers, employees, contractors, and affiliates from and against any and all claims, damages, liabilities, costs, and expenses (including attorneys’ fees) arising out of or related to:

• Client’s use or misuse of the Services;
• Any materials provided by Client that infringe on third-party rights;
• Client’s violation of applicable laws or these Terms.

10. LIMITATION OF LIABILITY

To the fullest extent permitted by law:

• Clicks Journey’s total cumulative liability for any claim arising from or related to these Terms shall not exceed the total amount paid by Client to Clicks Journey in the six (6) months preceding the event giving rise to the claim.
• Clicks Journey shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, goodwill, or business opportunities, even if advised of such damages.

11. NO REFUNDS

All payments made to Clicks Journey LLC are final and non-refundable. Non-use of the Services, dissatisfaction, or termination by Client shall not entitle Client to any refund, credit, or offset of fees paid or due.

12. TERMINATION

Either party may terminate the engagement upon written notice if the other materially breaches these Terms and fails to cure such breach within ten (10) days.
Upon termination:

• Client remains responsible for all fees due through the termination date.
• Clicks Journey will deliver any completed deliverables paid in full.
• All rights, confidentiality, indemnification, and limitation of liability clauses shall survive termination.

13. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in Santa Barbara County, California, pursuant to the Commercial Arbitration Rules of the American Arbitration Association.

No class actions or representative proceedings are permitted.
Any claim must be brought within three (3) months after the event giving rise to the claim; otherwise, it is permanently barred.

14. FORCE MAJEURE

Clicks Journey shall not be liable for any delay or failure to perform caused by acts of God, natural disasters, pandemics, war, government action, network outages, or other circumstances beyond its reasonable control.

15. ENTIRE AGREEMENT

These Terms, together with any applicable statement of work, proposal, or written amendment, constitute the entire agreement between Clicks Journey LLC and Client. No oral or implied representations are binding unless expressly stated in writing.

Contact Information

For any questions regarding these Terms, contact:
Clicks Journey LLC
Email: support@clicksjourney.com
Address: Santa Barbara, California, USA

Click’s Journey AI Services Terms

IMPORTANT NOTICE: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. PLEASE READ THE DISPUTE RESOLUTION SECTION CAREFULLY BEFORE USING THE PLATFORM.

These Terms of Service (“Terms”) govern your subscription to and use of the Click’s Journey AI platform and related services (the “Platform” and “Services”). By creating an account, subscribing, accessing, or using the Platform or Services, you agree to be bound by these Terms.

These Terms, together with our Privacy Policy and any additional terms you accept for specific Services or third-party products (collectively, the “Agreement”), form a binding legal agreement between you (the individual or business entity you represent) and Click’s Journey Inc. (“Click’s Journey,” “we,” “us,” or “our”).

If you do not agree, do not use the Platform or Services.

Changes to These Terms

We may update these Terms at any time. Changes are effective when posted. Your continued use of the Platform after changes are posted means you accept the updated Terms.

Business Use Only

The Platform is intended for business use. You are responsible for how you use the Platform in your business and for how you use it to communicate with your leads, customers, and contacts.

Not legal advice. You should consult a qualified attorney to ensure your use of the Platform and your communications comply with applicable laws.

1. Use of the Platform

1.1 Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use the Platform.

1.2 Account Registration and Ownership

You must provide complete, current, and accurate information when creating your account and keep it updated. If you create an account on behalf of a business entity, you represent you have authority to bind that entity.

You are responsible for all activity occurring under your account, including activity by your users, employees, contractors, and agents.

1.3 Acceptable Use and Restrictions

You agree you will not (and will not allow others to):

• • Use the Platform for unlawful purposes or in violation of any applicable law or regulation.
  • Reverse engineer, decompile, disassemble, or attempt to discover source code or underlying ideas/algorithms, except to the extent prohibited by law.
  • Remove proprietary notices or labels.
  • Interfere with, disrupt, damage, or impair the Platform, including via automated scraping, bots, or denial-of-service behavior.
  • Misrepresent the Platform or Services, or use the Platform to impersonate others.

Additional prohibited uses are listed in Exhibit A (Code of Conduct).

1.4 Compliance Responsibilities (Including Privacy and Regulated Data)

You are solely responsible for your use of the Platform and Services, including:

• • The legality, quality, and integrity of your data and content.
  • Maintaining any required licenses/permissions for your business.
  • Compliance with privacy, marketing, and industry-specific laws (including where applicable: HIPAA, PCI, GLBA, state privacy laws, etc.).

We do not provide legal compliance advice and do not guarantee that your use of the Platform will comply with any specific law or regulation.

1.5 Privacy

Your use of the Platform is subject to our Privacy Policy (incorporated by reference). You acknowledge that we may process your information as described in the Privacy Policy.

You are responsible for ensuring you have all necessary notices, permissions, and consents to collect, use, and share data you upload to the Platform, including data relating to your leads, customers, and contacts.

1.6 Login Credentials; Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all use of your account, authorized or not. Notify us immediately of any unauthorized access or security breach.

We may disable credentials or suspend access if we believe the account has been compromised or these Terms have been violated.

1.7 Communications Features (SMS/MMS/Email/Voice)

The Platform may include communications features such as SMS/MMS, email, and voice calling.

1. 1. Fees / usage charges. Usage-based charges (“Communication Surcharges”) may apply and will be billed as described in Section 4.
   2. Your legal responsibility. You are solely responsible for all communications sent using the Platform and for complying with all laws that apply to those communications, including (without limitation) TCPA, telemarketing rules, Do Not Call rules, CAN-SPAM, and applicable privacy laws.
   3. We are a technology provider. We do not originate your messages. You control the content, audience, timing, and sending behavior (including automations you configure). You must ensure proper consent, opt-out handling, and compliant practices.

1.8 Third-Party Services and Integrations

The Platform may integrate with third-party services (e.g., phone, email delivery, domains, payment providers, marketplaces, and other integrations). If you enable or use third-party services:

You authorize us to share data as needed to facilitate the integration.

You represent you have the rights/consents necessary to import and process that data.

Third-party services are governed by their own terms and policies, and you use them at your own risk.

We are not responsible for third-party outages, acts/omissions, or data loss caused by third-party services.

1.9 Third-Party Content

The Platform may include content or links provided by third parties. We do not endorse third-party content and are not responsible for it.

1.10 Excessive Use; Trials

Your subscription tier may include limits (or expected usage levels) designed to support performance and cost. If we determine your use is excessive, abusive, or materially impacts performance or costs, we may require an upgrade, impose limits, suspend, or terminate access.

Trials are not intended to be used repeatedly to avoid paying subscription fees. We may suspend or terminate accounts using consecutive trials.

1.11 Platform Updates

We may modify or discontinue the Platform or any feature at any time. Your subscription is not contingent on future delivery of any specific functionality.

1.12 International Use; Sanctions and Export Controls

You may not use the Platform if you are located in a jurisdiction that is subject to applicable sanctions or export restrictions, or if you are a prohibited party under export control laws.

You are responsible for compliance with export control and sanctions laws applicable to your use.

1.13 AI Features — Acceptable Use

If you use AI features, you must comply with Exhibit B (AI Acceptable Use Policy) and applicable laws. You must disclose to end users when they are interacting with an AI-based chatbot or voice system where required by law or regulation.

2. Payment

2.1 Fees; Auto-Renewal

You agree to provide accurate billing information and keep it current. Subscription fees are billed in advance on a monthly or annual basis depending on your plan. Usage-based fees (including Communication Surcharges) are billed based on usage, typically monthly.

You authorize us to charge your payment method automatically when fees become due.

2.2 Late Payments; Payment Disputes

If your payment method fails, we may re-attempt charges and may suspend or terminate your account for non-payment.

If you dispute a charge, you must notify us in writing within 30 days of the invoice date. You agree to cooperate in good faith to resolve disputes.

2.3 Cancellations

You may cancel through your account settings or by contacting support at alex@clicksjourney.com. You are responsible for canceling before your renewal date. No refunds are provided for failure to properly cancel.

2.4 Refunds

Unless required by law, all fees are non-refundable, including subscription fees and usage-based charges, regardless of whether you used the Platform during the billing period.

2.5 Taxes

Fees are exclusive of taxes unless stated otherwise. You are responsible for all taxes associated with your subscription and your business use of the Platform.

3. Intellectual Property

3.1 Platform Ownership

The Platform and Platform Content are owned by Click’s Journey and/or its licensors and are protected by intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your subscription.

3.2 Your Content; User Contributions

You retain ownership of content you upload or submit (“User Contributions”). You grant Click’s Journey a license to host, process, transmit, and display your User Contributions only as necessary to provide the Services, support you, and enforce these Terms.

You represent that you own or have rights to all User Contributions and that they comply with these Terms and applicable law.

3.3 Feedback

If you submit feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or compensation.

3.4 DMCA / Copyright Complaints

If you believe your copyrighted work has been infringed on the Platform, contact us at alex@clicksjourney.com with sufficient information to investigate and respond.

4. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee the Platform will be uninterrupted, error-free, secure, or meet your requirements. You are responsible for maintaining backups and ensuring your systems and processes are appropriate for your business.

We do not guarantee business outcomes, revenue, profitability, leads, conversions, or results.

Some jurisdictions do not allow certain warranty exclusions, so some limitations may not apply to you.

Beta Features. Beta or early release features are provided “as is” without warranties and may be modified or discontinued at any time.

5. Limitation of Liability

To the maximum extent permitted by law:

• • Our total liability for claims arising out of or related to the Platform or these Terms is limited to the amount you paid us for the Services in the three (3) months prior to the event giving rise to the claim.
  • We are not liable for any indirect, incidental, special, consequential, punitive, or lost profits damages, even if advised of the possibility.
  • We are not liable for third-party services, outages, or third-party acts/omissions.

Some jurisdictions limit liability exclusions, so some limitations may not apply to you.

6. Indemnification

You agree to defend, indemnify, and hold harmless Click’s Journey and its officers, directors, employees, contractors, and affiliates from claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from:

• • Your use of the Platform,
  • Your User Contributions or data,
  • Your communications (SMS/MMS/email/voice) and consent/opt-out practices,
  • Your violation of these Terms or applicable law,
  • Disputes between you and any third party (including your leads/customers).

7. Limitation on Time to File Claims

Any claim or cause of action arising out of or relating to these Terms or the Platform must be commenced within three (3) months after the event giving rise to the claim, or it is permanently barred (to the extent permitted by law).

8. Injunctive Relief

You agree that a breach of these Terms may cause irreparable harm for which monetary damages may be insufficient, and we may seek equitable relief (including injunctive relief) without posting bond.

9. Waiver and Severability

No waiver of any provision is a continuing waiver. If any provision is found unenforceable, the remaining provisions will remain in effect.

10. Assignment

We may assign this Agreement at any time. You may not assign it without our prior written consent.

11. Term and Termination

11.1 Term

These Terms remain in effect while you maintain an account or use the Platform.

11.2 Suspension / Termination

We may suspend or terminate your access (in whole or part) at any time if we believe you violated these Terms, engaged in fraud or abuse, or for security or legal reasons.

Upon termination, your right to use the Platform immediately ceases.

11.3 Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control.

12. Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ CAREFULLY. You agree to resolve disputes through binding individual arbitration, not class actions.

The laws of the State of Texas govern these Terms (without regard to conflict of law principles). Any dispute arising from or relating to these Terms will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Dallas, Texas, and judgment on the award may be entered in any court with jurisdiction.

Class action waiver: All claims must be brought in an individual capacity and not consolidated with claims of others.

13. Notices and Contact Information

Notices must be in writing and sent via email.

Click’s Journey

Email: alex@clicksjourney.com 

Website: www.clicksjourney.com 

14. Definitions

• • Communication Surcharges: carrier / communications provider fees or usage-based charges related to SMS/MMS/email/voice features.
  • Fees: subscription fees and any usage-based or add-on charges.
  • Login Credentials: usernames, passwords, API keys, and credentials used to access the Platform.
  • Platform / Services / Platform Content / User Contributions: as used throughout these Terms.

EXHIBIT A — Code of Conduct (Prohibited Uses)

You may not use the Platform to:

• • Violate any law or regulation.
  • Exploit or harm others.
  • Send spam, phishing, scams, malware, or unlawful solicitations.
  • Impersonate any person or entity.
  • Attempt unauthorized access or disrupt systems.
  • Introduce malicious code.
  • Conduct disinformation campaigns, fake reviews, or astroturfing.
  • Engage in hateful, harassing, violent, sexually explicit, or exploitative content.

Engage in illegal or highly regulated activities in ways that create high risk of harm.

EXHIBIT B — AI Acceptable Use Policy

AI features may not be used:

• • In violation of laws, privacy regulations, or industry standards.
  • For discrimination, harassment, intimidation, or defamatory behavior.
  • To generate individualized professional advice that would normally require a licensed professional (medical/legal/financial/tax) without appropriate disclosures and safeguards.
  • To spread misinformation or engage in malicious activity.
  • Without appropriate protection of confidential and sensitive information.
  • In any manner prohibited by these Terms or Exhibit A.

MyCase Integration Addendum

Last Updated: May 2026

This MyCase Integration Addendum (the “Addendum”) supplements the Click’s Journey AI Services Terms and applies whenever you enable, install, or use any integration between your MyCase (8amMyCase) account and the Click’s Journey AI Platform, including the Click’s Journey AI for MyCase Chrome extension and any server-side automations or data syncs between the two systems (collectively, the “MyCase Integration”). In the event of a conflict between this Addendum and the general Terms, this Addendum controls only with respect to the MyCase Integration.

1. What the MyCase Integration Does

The MyCase Integration may, depending on the features you enable:

• Display MyCase contact, form, conversation, pipeline, workflow, and document information inside the Chrome extension panel.
• Create or update a contact in Click’s Journey AI when a lead is approved, converted, or otherwise changes status in MyCase.
• Trigger follow-up communications or internal tasks based on MyCase lead status, case status, custom-field, or payment events.

Specific features available to you depend on your subscription plan and configuration. We may add, change, or remove integration features at any time, consistent with the “Platform Updates” provisions of the Terms.

2. Independent Third-Party Service

MyCase is an independent third-party service that we do not own or control. The MyCase Integration is provided as a convenience and is subject to the third-party integration provisions of the Terms (including Section 1.8). We are not responsible for MyCase’s availability, uptime, accuracy, changes to its product or interfaces, or any acts or omissions of MyCase or its operators. If MyCase changes or discontinues access, some or all integration features may stop working, and we are not liable for any resulting interruption.

3. Your Authorization to Connect and Sync Data

By enabling the MyCase Integration, you authorize Click’s Journey to access, receive, and process data from your MyCase account as needed to provide the integration features you enable, and to create or update corresponding records in your Click’s Journey AI account.

You represent and warrant that:

• You have the right and authority to connect your MyCase account and to import, sync, and process the data involved, including data relating to your leads, clients, and contacts.
• You have obtained all notices, permissions, and consents required under applicable law for that data to be processed by Click’s Journey as described in our Privacy Policy.
• Your use of the integration data, including any communications you send as a result of an automation, complies with all applicable laws (including, where applicable, TCPA, CAN-SPAM, Do Not Call rules, and applicable privacy laws).

4. Credentials and Access

If the integration requires credentials (such as a Click’s Journey AI API Key, Location ID, or Private Integration Token), you are responsible for keeping those credentials accurate and for the activity that occurs under them, consistent with the account-security provisions of the Terms. You may disconnect the integration or request account deletion at any time as described in the Privacy Policy.

5. Data Roles (Controller / Processor)

As between you and Click’s Journey, you are the controller of the lead, client, and contact data you connect through MyCase, and Click’s Journey acts as a processor of that data, processing it on your behalf and on your instructions solely to provide the integration features. You are responsible for the legality of your collection and use of that data and for honoring any privacy requests made by your own leads, clients, and contacts.

6. Not Legal Advice; Your Compliance Responsibility

The MyCase Integration is a technology tool. We do not provide legal, ethics, or compliance advice, and we do not guarantee that any workflow, automation, or communication you configure complies with the rules of professional conduct, attorney advertising rules, client-confidentiality obligations, or any other law or regulation applicable to your practice. You are solely responsible for ensuring your use of the integration is compliant. You should consult a qualified attorney regarding your specific obligations.

7. No Guarantee of Results

We do not guarantee any specific lead-conversion, response-time, revenue, or business outcome from use of the MyCase Integration. The integration is provided on an “as is” and “as available” basis, consistent with the Disclaimers section of the Terms.

8. Indemnification

In addition to the indemnification provisions in the Terms, you agree to defend, indemnify, and hold harmless Click’s Journey and its officers, directors, employees, contractors, and affiliates from any claims, damages, liabilities, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) your connection of MyCase data without the required rights or consents; (b) communications sent as a result of automations you configure; or (c) your use of the MyCase Integration in violation of these Terms, the Privacy Policy, or applicable law.

9. Limitation of Liability

The limitation of liability provisions of the Terms apply in full to the MyCase Integration. We are not liable for any loss arising from third-party service outages, including MyCase, or from data loss caused by a third-party service.

Contact

Questions about the MyCase Integration or this Addendum:

Click’s Journey
Email: alex@clicksjourney.com
Website: www.clicksjourney.com